CASE STUDY
Process Improvement and Team Alignment
CASE STUDY
Process Improvement and Team Alignment
Challenge
Tenured team members did things their own way, and got results, but the lack of a consistent strategy was contributing to a strain on financial and people resources.
Solution
Pinnacle facilitated the team through identifying their current process, to articulate and understand existing gaps, and to gain buy-in for developing consistent practices.
Results
As a result of the work that Pinnacle led the team through, the group was able to agree on key universal practices, take accountability for their roles in ensuring compliance and support, and to develop the tools and skills needed to remain nimble to adaptions and growth in the future. This led to a more engaged team, with a consistent focus on budget, resources, and quality delivery.
What our clients say
One of the strategic goals of our organization is to develop our people. But, we didn’t have a learning culture. People did not want to take time away from their desks for ‘training’. Hiring Pinnacle was one of the best decisions I’ve ever made. Pinnacle delivered so much more than training. They provided us with programs that were engaging, applicable immediately back on the job – and that were customized to our business, our people, and our culture. Our employees wanted more -and asked for more. Pinnacle did not only help create success in their programs -but gave our whole culture momentum for continuous learning and growth.
Insurance Company
We recently acquired another company and were struggling with some of the cultural aspects of integrating the people. We brought Pinnacle in to help create some opportunities across the board for leadership development. Not only did they deliver a stellar program, but they were able to build a bridge between the old and the new, give people a voice, and an opportunity to be a part of the broader team. This expedited the cultural integration across the company -and allowed our employees to adapt and focus on organizational priorities.
Financial Services Organization
Pinnacle is a different vendor. They take the time to get to know your needs, as well as the way you work – so that they can be your partner and your advocate. They make an effort to understand your business as well as your culture and flex accordingly. The design process is easy, and their facilitators are top notch. Administratively, they are creative and focused on flawless delivery. Most importantly, I trust them. I count on them, and they come through again and again – making me look like a hero at work!
Talent Development Pinnacle Group Client
